Q & A
Q: What payment methods do you accept?
A: We accept the following payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. Simply enter your card details at checkout, and your payment will be securely processed.
Q: Can I cancel my order?
A: Yes, if you cancel your order before it is shipped, you can receive a full refund.
Q: Can I change my order after placing it?
A: If you need to make changes to your order, please contact our customer service team as soon as possible at [email protected]. Once the order has been shipped, it cannot be modified.
Q: How long will it take for my order to arrive?
A: The total delivery time includes order processing and shipping. Processing usually takes 1-2 business days, and shipping takes about 7-14 business days. Therefore, you can expect your order to arrive within 8-16 business days.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive an email with a tracking number so you can follow your package’s progress.
Q: Can I return my item if I am not satisfied?
A: Yes, we accept returns within 30 days of purchase. Items must be unused, in their original condition, and include all original tags and packaging. If the return is due to our error (such as incorrect or defective items), we will cover the return shipping cost. If the return is due to personal reasons (such as change of mind), the customer is responsible for the return shipping. Please email [email protected] for further assistance.
Q: How long does it take to receive a refund?
A: Once we receive your returned item, it may take up to 7 business days to process your refund. Please note that the exact time may vary depending on your payment provider’s processing speed.
Product Use & Care Instructions
Always inspect the product before use to ensure there are no loose parts or damage.
Keep all cat beds, toys, and collars clean by following the care instructions on the product label.
Do not expose fabric or soft materials to direct sunlight for extended periods to prevent fading or deformation.
Avoid using harsh chemicals or bleach when cleaning. Mild soap and water are recommended.
For electronic or mechanical parts (if any), keep away from water and moisture to avoid damage.
Do not leave toys unattended with aggressive chewers or unsupervised pets.
Replace damaged or worn items promptly to ensure your cat’s safety.
Store the products in a dry, cool place when not in use.
If you have any questions, please contact us:
Address: 989 S Clarkson St Denver CO 80209 US
TEL: +1(605)898-3481
Email: [email protected]
Working Time: Mon – Fri 08:00–17:00 (UTC+1)
We will respond to your inquiry within 24 hours on business days.